Monday, September 27, 2004

A New Theory on Management Competency

I think I have noticed a truth about business.

The worse the margins, the better the management process.

Reason?

If you mess up in a low margin business your out of business.

If you mess up in a high margin business, you can recover.

So, for example, only the fit survive in the restaurant business.

The rest go into financial services. And spend their careers making my life a living hell !


THE MATRIX
________________________________________________________________


--------------------------Competent---------------- Incompetent ---------




--Bright --------------(entrepreneurs) --------------(financial services)



--Slow ------------------(restaurants)------------------- (Prison)



__________________________________________________________________



Sunday, September 26, 2004

You can't deft the Laws of Physics

Note from Fugnutz:

While this shit is for real it did not happen to me but to Anita of Fighting Inertia . You can find this story (as well as others that I loved reading) on her blog....


My children had the brilliant idea of making hackey sacks today. A hackey sack is a little sack filled with some soft, squishy material that kids like to try to keep in the air using only their feet. I'm not really sure I understand the appeal of this toy, but my boys think it's awesome.

They came up with a plan that they would fill balloons with flour to create this ingenious toy.

Somehow, I knew this would be a bad idea, but they seemed so excited with the whole thought that I couldn't bring myself say no.

After attempting to fill the balloons using a teaspoon and spilling about 3 full cups of flour all over the floor, my older son came up with the great idea of using a funnel. He fills the balloon with the flour using the funnel. But the balloon wouldn't expand at all. It just looked like a little limp bag. My son wanted a rounded, ball shape.

Mommy to the rescue!

I come up with the brilliant idea of blowing up the balloon a little bit and then placing the end of the balloon onto the bottom of the funnel. In my mind (and only there I might add), this would create more room for the flour to go into. If you are more intelligent than I (which you probably are), you know what happened next.

The funnel is filled with flour. I am holding it between my knees, leaning over it with my face, and attempting to put the inflated balloon on the small end. Ah triumph. I get the balloon around the small end of the funnel, and . . . . .

The rather large quantity of flour in the funnel EXPLODES into my face, eyes, hair, and pretty much covers me entirely from head to toe. I look like a rather large version of Casper the Friendly Ghost. My kids thought this was hysterical. Far, far better than playing with a little old hackey sack.

This is why I am a housewife and not a rocket scientist.

Thursday, September 23, 2004

Notary Knot

Received today at 11:20 am via e-mail from Mary:


These good guidelines apply for each of our notaries
public:

Notary Services


Hi everyone,

I am more than happy to notarize documents for your clients, however, could you please comply with the following guidelines out of courtesy to me as well as the brokers I work for. I don't mind being called away from my desk now & then but it does add up considering our large office & has become rather unfair to my FA's and our clients:


  • Make an appointment in advance, especially when you know your
    client will be coming in. I know they may pop in unannounced at times, but
    they really shouldn't.

  • Please have me come by when you are ready for your
    client to sign & for me to stamp the document. I don't need to be present
    for the client's proofreading or interpretation of documents.

  • The client must be present & sign in person in front of me. Otherwise it is illegal.


Received today at 4:28 pm via e-mail this short one-liner from Mary:


Sorry for the confusion - I am not a notary public.

.

.

.

I can see how folks might go wrong!!!


Mine Hair

I am not sure what is up but our almost four year old girl is stuck on the word "mine" in place of me.

"Daddy, look at mine fingers.

Mommy, do I need to finish mine vegetables?

Would you please brush mine hair?"

This has got to be a genetic glitch as both her twin and older brothers both get it right.

She is quite bright in all other ways and it is very cute but enough is enough already.

I worry:

"Mine country tis of thee, sweet land of liberty, of thee I sing.
Land where mine fathers died, Land of the pilgrims pride
From every mountain side, Let freedom ring"

It sounds un-American.


I am thinking perhaps it is my wife's fault.

She is of German extraction you know.

Meatballs and spaghetti - Part II

For Part I

During the late 70's, there was a dramatic change in how the world looked at advertising claims.

Before that time, the lawyers would look at advertising and make some allowances for certain shall we say " exaggerations". I think the term of art was "puff".

So Minute Rice was billed as " Perfect Rice every time".

First of all, Minute rice takes multiples minutes to make. It should be called Minutes Rice.

And is it " perfect every time " ? Perfectly awful is more like it.

You get the idea. Standards for truthfulness in advertising have evolved over time and this was a time of change.

Advertisers were being held to a new standard. When they said things about their product, it had to be true at least in some defensible sense of the word.

So corporations developed " Claims review boards" that would screen all copy for claims and insure that anything being asserted was supportable by documented fact or market research.

As you might guess, the law department had a representative on this board.

Time has obliterated his name from my memory but not his credentials.

Harvard undergrad and Harvard law school. So for the purpose of this story, he will be Harvy Harvard.

I suppose it is only fair to state that the "truth in advertising " notion was new stuff at the time and we were all learning together. There was some healthy tension between the advertising folks and their clients around the question of what constituted a claim and what would be an appropriate level of support to permit a move forward in the process.

In the case of Meatmates, Harv wanted us to prove that cornbeef and cabbage go together and further, he thought we needed to document that spaghetti and meatballs are similarly connected.

Time has softened my view of Mr. Harvard.

I see him now in a much more sympathetic light -- an overqualified, perhaps troubled individual who, bored to death by his job, had long ago shut down his cognition and was blissing out at a high rate of pay.

But back then, I lacked the subtle assessment tools I have at my disposal today




He was an idiot!!!


And this was my chance to take him out.

I crafted a most wonderful memo pointing out how Cornbeef and Cabbage going together is the premise of the argument. If that is not evident, the commercial makes no sense. How can it be a claim?

Further I argued, I fancy my chances of being able to prove that they do go together but I questioned the wisdom of spending G.F profits to do so.

After all, who is going to come after us on this? The powerful " Meatballs and Mashed Potato" lobby or the " Cabbage -a stand-alone winner" antidefamation league?

Come on Harvard. Use your head.

I won that battle.

But Meatmates died on the drawing boards for other reasons.

And I am no long a G.F. employee.

Not that there is anything wrong with that.




Wednesday, September 22, 2004

Do meat balls and spaghetti go together??

Many years ago now, before I was a portfolio manager, I was in charge of new product development for General Foods ( now part of Kraft who are part of Phillip Moris who have renamed themselves Altria to avoid being known -sort of like Corporate witness protection.

But I digress....

Back in those days General Foods and Proctor & Gamble were the contenders for the title of king of the hill in package goods marketing so the job of Development Manger of their Main Meal division was decent.

Included in my responsibility was the development of new brands for Birdseye Frozen Vegetables ... of peas and perl onion fame among others.

Right. New vegetables. You must have God on your technical team.

No... not required. A new vegetable turns out to be a recombination of the ones we know and hate in a sauce that makes us forget how much.

On with the story....

It all started with a powerful insight provided by market research. Women (forgive the generalization .... I am old enough to know better and not care) usually start planning the main meal around the meat.


Her: What shall I make for dinner tonight?? Pork chops?? yea.. Pan
fried pork chops.

What shall I serve with it?

How about carrots in a candy-apple sauce? With some
herbal Minute Rice mix. Yes, that's the ticket

Anyway, that was the assumption that lead us to invent:



MEAT MATES

VEGETABLE COMBINATIONS ESPECIALLY
DESIGNED TO MATE YOUR MEAT


You get the idea... one for beef, one for pork, one for chicken, one for fish, etc.

I think Y&R was the agency but it might have been B&B or Grey but the T.V. copy went something like this only much better:


Birdseye Vegetable proudly introduces Meatmates, special
combinations of vegetables and sauces especially designed to mate your meat.

Like cornbeef and cabbage go together; like meatballs and
spaghetti go together, that's the way these wonderful new combinations from Birdseye will mate your meat. Bla, Bla, Bla( product description)




Your probably asking yourself , why is he telling me all this? Where is this all going? I could make this shit up.

I agree you could. But tomorrow, I will tell you the part you could not make up in your wildest corporate dreams if your inclined to have those type... which is a problem you might deal with soon........ I hope......... for your sake.




Tuesday, September 21, 2004

Last Laugh

My wife and I experience the same event differently on a regular basis. This is because we are very different from each other on most all measurable dimensions. This can be either frustrating or amusing depending on your mood and degree of reflectivity.

Take yesterday for example. My wife is the handy one in the house. Her Dad was an engineer/builder. Her Mom ran rental property for years and fixed most anything herself.

My wife likes to tinker around the house and most often does it well.

My Dad was a lawyer from NYC. I grew up in apartments. I have little skill and less interest in home improvement.

I tell you this to help you understand why our conversation of yesterday took place.

Me: I see you put a new toilet seat in the kids' bathroom . Looks nice but it's not working.

Her: How is that?

Me: The lid stays up but the seat refuses to

Her: I use it sitting down....not a problem ( sly smile)

Me: Silence


thinking.....

  1. Not my bathroom
  2. Seat is blue see through plastic with captured air bubbles that make it impossible to detect droplets of moisture on the seat
  3. My six year old and three year old boys are the primary users of the toilet. Their aim is improving but not yet 100%

Me: Whatever hon. (evil grin)

Monday, September 20, 2004

Hail to the Chief

I work as a retail stock broker in a California branch of a substantial wirehouse (Like Smith Barney but not Smith Barney). A few years ago, I worked along side a 6 foot +++ 240 pound +++ broker, of American Indian decent. I think his name was Frank but it really doesn't matter because we all called him " The Chief ".

The chief was not very successful as brokers were measured back then ...By the amount of revenue they produced.

The Chief was big and quiet with eyes that told you there was a lot going on inside his head that you would never learn about. He was originally from the Midwest and moved to California to escape a bad marriage.

He and I were not close but not distant either. Sort of collegial in an unprofessional sort of way.

So I was not the first to hear that Chief had a problem with alcohol. He became a binge drinker who reached the point of incapacitation and stayed there for days at a time.

This did not help him build his business.

There came a time when those who were close to him, got him to check into Betty Ford.

He would come out and stay sober for days or even weeks at a time but eventually, he would find his way back.

After a few iterations of this cycle, he came back to find that he no longer had a job and his clients, who were being tended by his broker friends during his many absences, were permanently reassigned .

The chief was very pissed off at the manager for taking this action and he yearned for a way to get even.

I advise you, if you ever run into The Chief, make an effort to stay on his good side.

He is a formidable adversary, drunk or sober.

You see, the manager Bill Farky (ficticious) ran a daily newsletter which he published to the brokers and staff of his branch. The name of the letter was not Farky's Malarky but it would have been if his name was Farky.

As best I could tell, the main purpose of this letter was to get the brokers to feel insecure about their level of production by touting the achievements of the more successful brokers. But of course, to encourage readership, it contained some editorial content.

The vast majority of the time, this was pure pablum... A sickening gruel of reworked aphorisms whose main attraction was to argue about their "gag" rating on a scale of 1-10. I never saw anything less than a 7.

However, for some reason that may never be known, one fateful morning, Bill Farky wrote something original.

It seems, Bill was angry over the seeming contradiction between what a CFO had said in some press release and the eventual earning disappointment that followed days later when his company issued their quarterly earnings. Either Farky lost money or one of his big clients did cuz he was hot.

He accused the CFO of telling untruths. Actually, he called him a liar. In print.

Well, no one thought much of it at the time but the Chief must have saved a copy of that newsletter and when he was canned, in a fit of Indian revenge worthy of his most savage forefathers, he sent the document to the CFO.

Well, my more experienced corporate readers know the end of this story just like a great bowler can anticipate a strike on basis of the delivery of the ball.

The CFO was not amused to receive a copy of a newsletter from his investment bankers' firm calling him a liar. He forwarded it to the CEO of our firm who was not amused either. He passed it along to the President of Private Wealth Management, who then shoved it far up the ass of the National Sales manager who I am sure had a most reasonable conversation with poor Farky about his judgment. I wish I could give you more color. I would pay good money to have heard it but I will have to leave it to your imagination.

Farky is now a broker at my firm and we have a new manager. He does not use newsletters. He will not even open his mouth in front of witnesses.

And what happened to The Chief? I don't know and now that I have written this piece, I don't want to find out.

Sunday, September 19, 2004

You just can't make this shit up

I am not the first person to observe that truth is stranger than fiction but I am always amazed at just how true that is.

Some of the events that happen in the work place and in marriage are beyond comprehension.

In the past, I have fantasized about writing a screen play along Seinfield lines but with the passing of time goes the energy to focus and realize the project and the events fade into a hazy mist like a cloud formation that was once clearly a large bird but is now just another cloud.

Not going to happen. As these amazingly improbable events occur, they will find themselves memorialized here .

Stay tuned....

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